Shipping policy

  • Shipping Fee: We charge a flat-rate shipping fee of R250 for nationwide domestic orders.

  • Processing Time: Orders for existing works are typically processed within 2–5 business days.

  • Tracking: All shipments include a tracking number, shared once the order has been dispatched.

  • Oil Painting Drying Time: Original oil paintings may require additional drying time before they can be safely packaged. We will communicate any expected delays to ensure the safety of the work.

  • International Shipping: If you’re outside South Africa, please email deenafoulkes1@gmail.com and we’ll arrange delivery. For international delivery and shipping, please check out as normal. If the delivery cost exceeds the amount shown at checkout, we will contact you. If you then decide not to proceed with the purchase, you will be fully refunded.  Customers are responsible for any international customs duties or import taxes.

  • Packaging:
    • Unframed prints are sent in a tube, with a protective layer of packaging. 
    • Unframed original works are flat packed to prevent creases.
    • All framed artworks are custom framed by hand, and either packaged in a double walled foam lined box or crated, then shipped with our courier.

  • Unwrapping your artwork:

    Please follow these simple steps when you receive your artwork:

    Check the packaging for any scuffs, punctures or other damage. If you find any, please make a note of it and photograph it. Do not sign for your package until you confirm it has reached you in perfect condition.

    Carefully unwrap the artwork on a clean, solid table that is clear of all other materials and liquids, and check again. If you find any damage, which is not discovered at the point of signing confirmation of receipt, this damage must be reported to Deena Foulkes | Artist by email: deenafoulkes1@gmail.com. 

    Still need help? Connect with us at deenafoulkes1@gmail.com